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| Q. |
What is your return policy? |
| A. |
If you are not happy with your purchase for any reason, OpticsFast.com will accept returns of merchandise purchased within 14 days of delivery of item. All items which are returned will be subject to an inspection. If an item is found altered with, used or physically damaged it will not be accepted for return. Please contact us at sales@OpticsFast.com to inform us that you will be returning the item and you will be issued a RMA # (Return Merchandise Authorization Number) which you will include in your package.
All returned items must be sent via any Insured Carrier for shipment with Signature Confirmation. We cannot be responsible for items that are lost in the mail on the way back to our facility.
Please write your name, address, email address and order number on a separate piece of paper.
Send this information in the package to the following address:
OpticsFast.com
RETURNS DEPARTMENT
1070 Route 34, Ste H Unit 114
Matawan NJ, 07747
Refunds will be issued within 10 business days from receipt of the item and will be subject to a 20% restocking fee. Shipping costs will not be refunded. If you opted for Free Shipping keep in mind shipping costs will be deducted from your order upon return.
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| Q. |
What is your return policy on CLEARANCE items? |
| A. |
There are no refunds or returns on Clearance Items Purchases under any circumstances, unless the item arrives defective. Please keep in mind that all merchandise is photographed before its shipped for our records.
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| Q. |
What is your exchange policy? |
| A. |
Shopping online for designer eyeglasses and sunglasses can be difficult. You may not have tried on this particular pair and wish to exchange it for an alternate style or color.
Just send the merchandise back within 14 days along with a short note explaining which item you want to replace with , and we will happily make all the necessary arrangements. If you paid with a credit card we will bill your card for the difference in price or credit your card if there is a credit due. Please keep in mind shipping fees will be charged once again for the reshipment.
Please write your name, address, email address and order number on a separate piece of paper.
Send this information in the package to the following address:
OpticsFast.com
EXCHANGES DEPARTMENT
1070 Route 34, Ste H Unit 114
Matawan NJ, 07747
All exchanges are subject to a 20% exchange fee. Shipping costs will not be refunded. If you opted for Free Shipping keep in mind shipping costs will be deducted from your order upon exchange.
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| Q. |
What payment methods do you accept? |
| A. |
OpticsFast.com will accept the following methods of payment.
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Personal Check
Bank Check
International Money Order
Money Order
Cashiers Check |
Visa
Mastercard
Discover
American Express |
Western Union
Money Gram
Bank Wire
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| Q. |
Do you supply a catalog? |
| A. |
No sorry, since we are updating our site with new products daily, we are unable to print a catalog.
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| Q. |
Is it safe to enter my credit card number on your website? |
| A. |
You can safely enter your entire credit card number via our secure server, which encrypts all submitted information. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all your personal information, including credit card number, name, and address, so it cannot be read as it travels over the Internet.
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| Q. |
What is your policy on cancelled orders? |
| A. |
If you decide to cancel your order before we ship your item, you will be charged a 20% cancellation fee. Shipping costs of course, will be refunded completely. There is a reason as to why this policy exists. Once you place your order online, the order gets assigned to ship by one of our vendor stores. We not allowed to stop the order once it's assigned to the store.
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| Q. |
What is your policy on cancelled layaway orders? |
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If you decide to cancel your layaway order before it's fully paid in full, you will be refunded all payments except for the initial payment of $25. There is a reason as to why this policy exists. Once you place your down payment we order the item from the manufacturer, and hold it for you for final payment. Since you are not going to complete the final payment, we will be forced to keep the frame for our stock.
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| Q. |
What is your policy on International Shipments |
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We do our best to keep our international customers happy. All items that are shipped across borders are shipped with the United States Postal Service. The merchandise invoices are MARKED AS GIFT so that there are NO CUSTOMS FEES , NO DUTIES and NO TAXES.
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| Q. |
What is your Responsibility for 3rd Parties? |
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We under no circumstances cannot be held accountable for merchandise damaged by a third party optical store. If your local optometrist damages our merchandise in an attempt to install a lens, we take no responsibility.
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| Q. |
What happens if my box is lost when shipped from you? |
| A. |
Shipping companies such as UPS and FEDEX are not perfect. They do tend to lose boxes from time to time. Rest assure that if your item is shipped and the item is not delivered, we will open a claim with the carrier and recover any monies that are due. We will then go ahead and reship a replacement.
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| Q. |
What is your policy on unclaimed packages? |
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All items over $150 are shipped with signature confirmation. If you are not home when the package is delivered or you decide to reject your package and do not pick it up from the shipping carrier, your order will be considered to be a return. Additionally your account will be debited for the return costs associated with the package. Refunds will be issued within 10 business days from receipt of the item and will be subject to a 20% restocking fee. Shipping costs will not be refunded. If you opted for Free Shipping keep in mind shipping costs will be deducted from your order upon return.
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| Q. |
What is my timeframe to report a shipping problem? |
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Issues with shipments must be brought to our attention within a reasonable amount of time so that they can be handeled. Most shipping carriers will not open a claim if the claim is not brought to their attention within 45 days. We take the same position. If an issue is not brought to our attention within 45 days of the expected delivery date, we cannot help you resolve your problem.
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| Q. |
What happens if my credit card declines? |
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Issues with credit card declination are usually resolved quickly. We will rerun the credit card for a period of three business days to resolve this issue. If the credit card is rerun three times and continues to decline, we will cancell the order
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| Q. |
What is the time frame for orders to ship? |
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Allow 72 business hours to process all orders received. We will then ship your order with the specified method of shipping that you purchased.
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